Suppliers and Customers
We have a dedicated procurement function and a responsible supply chain policy, including written supplier requirements. The results of the assessment are used by us to help identify potential risks associated with human rights, and to inform the supplier selection process. We provide information, instruction and training to our employees directly involved in the selection of new suppliers and ongoing management of existing suppliers. This training covers responsibilities for ensuring ethical business practices. Our business partner contracts ensure that all work conducted by business partners on our behalf is in accordance with all applicable laws, regulations, governmental requirements and industry guidelines.
All our products are developed, tested and distributed according to the standard of good practice required by pharmaceutical and device regulators. We only appoint Contract Research Organisations (CROs), Contract Manufacturing Organisations (CMOs) and other third-party vendors that have a high standard of ethics and quality, that comply with good practice guidelines.
We aim to forge good relationships with the specialist physicians who use our products. Examples of activities to support this include sponsorship of educational initiatives and providing funding to explore the use of our products. We have implemented appropriate policies and training to ensure we comply with all relevant regulations relating to our interactions with healthcare professionals and compliance training is mandatory for all employees. We have added medical information to our websites dedicated to Healthcare Professionals, incorporating frequently asked questions (FAQs) on each product, a medical enquiry form and medical contact information, which links visitors through to an independent trained medical professional. We have ensured that the details for reporting suspected adverse events are clearly visible on the site. All collateral used in the marketing or sale of our products underwent review through our new Promotional Review Committee, consisting of senior level expertise in Product Marketing, Medical Affairs, Legal and Compliance.
Our reputation depends on our ability to manufacture safe, quality and efficacious products for patients worldwide. We operate recognised quality management systems comprising the BS EN ISO 9001, BS EN ISO 13485:2003 standards, the FDA cGMP and MHRA/TGA GMP standards and good practice guidelines. Our Quality Policy Manual outlines our approach and commitment to quality. Quality is regularly discussed during internal meetings and during personnel training and development to highlight its importance throughout the organisation.
Information on how to obtain products that are available on a Named Patient basis.